Revoke contract
Revoke contract
Do you want to cancel a contract you concluded online?
You can easily submit your cancellation/withdrawal notice electronically via this page.
Logging into a customer account is not required.
You can also declare your cancellation in other ways, for example, by email or letter. The crucial point is that your declaration clearly states that you wish to cancel the contract.
Online cancellation form
Please fill out the following fields so that we can clearly identify your order.
*Required fields
What happens after I submit the form?
After submitting the form, you will immediately receive an electronic confirmation of receipt at the email address you provided.
The confirmation of receipt only confirms that we have received your notice of withdrawal. We will review separately whether you have a statutory right of withdrawal and whether the withdrawal period has been observed.
Right of withdrawal
According to §5e of the Austrian Consumer Protection Act the client is entitled to withdraw from the contract within seven working days (Saturdays are excluded) starting with the day of Product reception or starting with the day of contract conclusion in case of services. The withdrawal does not need any statement and must be done in written form (e.g.: letter, fax, E-Mail..). This right of withdrawal does not exist for the delivery of Products, which are prepared or fabricated specifically to the demand of the Client, which are individualized for the Client, which are due to their properties not suitable for reshipment, which are perishable or which exceeded the date of expiry; furthermore for the delivery of audio and video – Products and software, as soon as the delivered data media was unsealed by the client.
2. In case of an effective withdrawal both parties have to place back all received performance. If a Client has no possibility to return the received performance totally, in parts or in a downgraded condition he has to substitute the value in an appropriate form. The Client does not have to pay compensation for lost value, if he does not use the Products as an owner and omits everything, which could deteriorate their value. Reconsignment of parcels shall happen in any case at the expense of the Client.
3. Withrawal or cancellation statements have to be sent to Franz RÜBIG & Söhne GmbH & Co KG, Mitterhoferstrasse 17, A-4600 WELS, E-Mail: office@rubig-shop.com, Tel.: +43 7242 47135-0 .