Right of withdrawal

According to §5e of the Austrian Consumer Protection Act the client is entitled to withdraw from the contract within seven working days (Saturdays are excluded) starting with the day of Product reception or starting with the day of contract conclusion in case of services. The withdrawal does not need any statement and must be done in written form (e.g.: letter, fax, E-Mail..). This right of withdrawal does not exist for the delivery of Products, which are prepared or fabricated specifically to the demand of the Client, which are individualized for the Client, which are due to their properties not suitable for reshipment, which are perishable or which exceeded the date of expiry; furthermore for the delivery of audio and video – Products and software, as soon as the delivered data media was unsealed by the client.
2. In case of an effective withdrawal both parties have to place back all received performance. If a Client has no possibility to return the received performance totally, in parts or in a downgraded condition he has to substitute the value in an appropriate form. The Client does not have to pay compensation for lost value, if he does not use the Products as an owner and omits everything, which could deteriorate their value. Reconsignment of parcels shall happen in any case at the expense of the Client.
3. Withrawal or cancellation statements have to be sent to Franz RÜBIG & Söhne GmbH & Co KG, Mitterhoferstrasse 17, A-4600 WELS, E-Mail:, Tel.: +43 7242 47135-0 .