Frequently asked questions

You may return any item acquired in the online shop.

The address to send the item back to is:

Franz Rübig & Söhne GmbH & Co KG
Mitterhoferstraße 17
4600 Wels

Please always enclose the bill of lading or cover letter with your returned item accompanied with your invoice or customer number in order for the returned item to be properly assigned and the purchase price refunded. The cost of shipment will not be taken into account and these have to be borne by you.

In case certain items are not available in the online shop, please contact us by phone (+43 7242 471350) or by e-mail (office@rubig-shop.com).

We may check their availability and tell you the exact delivery date, or in the event of a possible mistake in the number of items in stock we may correct these so that you are able to proceed with your order via the online shop.

Until the order is dispatched, it is possible to make its subsequent modification provided certain preconditions are met.

In order to do so, please simply reply to your order confirmation e-mail and inform us about the desired modifications. We will perform the modification where possible and provide you with our feedback in writing.